The stereotype of the IT worker is basically that of a cave-dwelling goblin, working in secluded darkness. You yourself are probably not a goblin, and you likely realized long ago that there is more to a successful IT career than maintaining servers. In an article for Business Insider, seven important non-goblin, non-tech skills for an IT career are examined:
- Ability to talk about IT in plain language
- Working on a team
- Customer service aptitude
Problem-solving is the backbone of any job that requires using your brain, and it is a skill that becomes even more valuable when used proactively. The article gives the example of IT using problem-solving to better improve cyber security before anyone has even broken into the network. Problem-solving will be at its most effective when handled as a team, which means IT workers must be able to effectively communicate with each other. In turn, they must be able to communicate meaningfully with customers too, in order to solve their own support problems.
There will even be times when IT is called upon to demonstrate its presentation skills:
Whether you’re presenting your team’s accomplishments to higher ups, explaining something new to your department, or leading a training session, presentation skills are vital to getting your message across to others. Not only is it important for IT professionals to know how to present, but often times they are tasked with helping other departments present as well. As an IT professional you can expect to be on standby to contribute for important meetings and presentations to ensure they go off without a hitch.
To simplify, there are two major functions of IT—using and understanding technology, and being able to communicate the value and possibilities of technology to other people. With those two functions managed, IT will be highly valuable. For further thoughts, you can view the original article here: http://www.businessinsider.com/sc/soft-skills-for-a-career-in-it-2015-6